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First Time Visitors
Follow the 3 steps below
1. Our online store simple and easy to use just Add the products in the basket viewable on right top.
2. Click Checkout
3. Follow the instruction till you finish the process of your order
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Using The Audiorec Shop
1. Just Add the products in the basket by clicking on drop down menu of CD, DVD, Magazines and Books comprising of different categories, which is made to make your search easier or you can easily search through our optimise search facility.
2. Click Checkout link
3. Fill in Shipping Details, select payment mode and submit.
4. On Payment page select Credit Card type, fill in card details. If your shipping address is different from your billing address please ensure to change with your billing address.
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Shipping
Click here for full postage and package charges.
No shipments to P.O Box addresses.
UK SHIPPING:
REGULAR SHIPPING:
We dispatch orders received with "REGULAR" shipping by Royal Mail First Class provided your payment has been authorised and subject to availability.
SPECIAL DELIVERY:
Orders received with "SPECIAL DELIVERY" will be sent by Royal Mail SPECIAL DELIVERY excluding Weekend and Bank Holidays on the day provided we receive order before 12pm or it will be processed NEXT DAY provided your payment has been authorised and subject to availability. If any item or all items are out of stock, it will be notify by e-mail. Any pending items will be ship by Royal Mail First Class.
OVERSEAS SHIPPING:
Shipping Costs to countries other than the United Kingdom would depend on the weight of the package and destination. All orders are mailed through the UK Postal Service.
Order received with regular post will be mail by regular Air Mail Service and 'International Sign For' will be mail by 'Sign For' service where customer will be issued with tracking number.
We do not take responsibility for customs duty levied on the merchandise.
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V.A.T on Goods Sold by Audiorec.co.uk
V.A.T stands for Value Added Tax, which is charged on goods sold by Audiorec.co.uk within the European Union (EU). In accordance with the laws governing members of the European Union, Audiorec.co.uk is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general 15% VAT will be charged to all UK and EU customers.
The amounts displayed for goods sold by Audiorec.co.uk are excluding of UK V.A.T. However, your final price may differ depending on the actual VAT rate that applies to your order. You will be able to see your final price inclusive of applicable V.A.T before you confirm your order, when you have completed your order information (including your shipping address).
V.A.T for UK and EU customers
For items that are shipped to addresses within the UK and EU, the UK V.A.T rate 15% will apply. The V.A.T rate on delivery reflects the V.A.T rate of the items we are sending you.
No V.A.T will apply on Books and Magazines.
Customers outside the V.A.T territory of the EU, such as the Channel Islands (Jersey, Guernsey, Aldernay), Canary Islands and Aland Islands
These territories are outside of the European Union for V.A.T purposes and no V.A.T will be applying to these territories.
Customers outside of the EU
Goods sold by Audiorec.co.uk that are dispatched to addresses outside of the European Union are generally not subject to EU V.A.T. When ordering goods from Audiorec.co.uk for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Audiorec.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
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Payment Methods
We accept payment by Credit Cards, Money Orders (minimum order 100 USD or Euro), Banker's Draft (minimum order 100 USD or Euro). From UK customers we also accept payment by Cheque or Postal Orders.
Money Orders, Banker's Draft, Cheque or Postal Orders please make payable to 'AUDIOREC LIMITED' and send to
Audiorec Limited
718 Kenton Road,
Harrow,
Middlesex HA3 9QX,
UK
Audiorec will accept the Money Orders, Banker's Draft, Cheque or Postal Orders from the Consumer in good faith and will despatch the order subject to realisation.
If you are not comfortable ordering online, you can also fax the order to us at +44 20 8204 0120 or call us at +44 20 8204 5000 in the United Kingdom.
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Return Policy
By law, customers located in the European Union have the right to withdraw from the purchase of items bought in original packing can be returned within seven working days of the day after the date the order is received.
Returns after seven working days will not be accepted. Items opened cannot be returned. Items must be return in original over-wrapped by company. Repacked item are not acceptable. Refund will be issued within 30 days on purchase of goods only and not on shipping.
Returning items must be send by 'Recorded Delivery' for order value under £28 and ' Special Delivery' for order value above £28 for a UK address. 'International Sign For' by Europe and World Customers. Audiorec.co.uk dose not take any responsibility for lose of items if sent by regular mail.
Postage and packaging charges on Returns items are not refundable unless the error made by our part.
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Refund Policy
Cancellations:
Cancellation of your order must be received by e-mail within seven working days from the date of placing of your order.
Cancellation of Order receiving after the order has been despatched refund will not be made till we receive goods as per our "Return Policy" terms & condition.
Error in Selection
If an incorrect " STORE" or " COUNTRY" is selected order will not be processes and full refund will be made.
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Security Information
We use best payment gateway "WorldPay".
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Frequently Asked Questions
How do I find what I'm looking for?
Are you looking for a particular product?
To search for an item, you can type a keyword into the 'Search' box, which appears at the top left of every page and than click 'SEARCH'. You can also use our Advance Search facility typing keywords and selecting Title, Artist, Raag/Song or any keyword.
If you are looking for any items and not listed on our online store, please send your request to sales@audiorec.co.uk
How do I order?
We want to make sure that ordering items from Audiorec.co.uk is as easy as possible. You can find out everything you need to know about ordering by clicking on drop down menu of CD, DVD, Magazines and Books comprising of different categories. If you are a new customer placing your first order follow the 3 steps below
1. Our online store simple and easy to use just Add the products in the basket viewable on right top.
2. Click Checkout
3. Follow the instruction till you finish the process of your order
How much will postage and packing cost?
Where would you like your item to be delivered?
Select your destination by clicking on the relevant country/region link below:
• UK
• Europe
• Rest of the World
How will it be delivered?
All items destined for a UK address will be dispatched by regular Royal Mail or any order over £30.00 will be deliver by Royal Mail Special Delivery Service.
All items destined for Europe and World address will be dispatched by regular Royal Air Mail or any order over £30.00 will be deliver by Royal Mail 'International Sign For' service.
How long will it take to arrive?
Normally you should receive your order between 3 to 5 working days in UK and 7 to 10 working days in overseas from the date of shipping.
What happens if my order is lost in transit?
You will be notifying by e-mail once your order is dispatched. Any order lost in transit will be reimbursed once we have settled the claim with Royal Mail. As per the terms and condition of Royal Mail we cannot submit a claim prior to 15 working days for UK addresses and 25 working days for International address from the date of shipping.
How do I return an item?
Read our Returns Policy
What if I made mistake using wrong store or selecting wrong country?
If an incorrect "STORE" or "COUNTRY" is selected order will not be processes and full refund will be made.
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